Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, please provide clear photos of the products on a flat, well-lit surface and include them in your message via our contact form.
Because products are made to order, we do not accept general returns or sizing-related returns.
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement or resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Donations and tips are non-cancellable and non-refundable. Once you have completed checkout for donations or tips, we cannot cancel or refund them.
Damaged or Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue or damaged area of the item, along with your order number.
The most helpful photos show the item on a flat, well-lit surface with the tag and issue clearly visible.
Please contact us with these details via our contact form.
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges except for orders with quality issues.
Orders are non-refundable unless they meet these requirements and you provide a photograph demonstrating the quality issue.
PayPal: Refunds will generally appear in your PayPal account balance within 24 business hours.
Credit or debit card: Refunds may take 7 to 10 business days to appear, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once checkout has been completed, we cannot cancel or refund a donation or tip.
Locked Messages Refund Policy
Locked messages are non-refundable. Once payment has been completed, we cannot cancel or refund the purchase.
If you have issues accessing a locked message after payment, please reach out through our contact form.
Accepted Payment Methods
We accept credit and debit cards, PayPal, Google Pay, and Apple Pay. Depending on your location, Klarna, AfterPay, and other local payment methods may also be available.
International Orders
International orders may be subject to import taxes, duties, and customs charges.
Depending on your location and the items ordered, checkout may show either a pre-collected duty amount or a notice about possible import fees.
You are responsible for any applicable duties or fees, whether collected at checkout or upon delivery. For more information, please contact your local customs office.
Merchant of Record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall, who handle order-related inquiries and returns.